Returns & Exchanges

At Molecular Company, we stand behind the science of our skincare; if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges. Please ensure products are in their original packaging to qualify for a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Prepare Your Package

Securely pack the items in their original molecular-grade packaging and include the printed return authorization slip inside.

3

Ship It Back

Attach the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our laboratory team inspects the returned items, your refund will be processed back to your account within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing